- Report your return within 14 days of receipt
- Once your return has been registered, you have up to 14 days to send it back to Frickin. From the Benelux you can easily use our return portal for a label.
- When returning items, always fill in and attach the return form. You will receive the return form by e-mail immediately after registration. Have you received this not If you do not receive a copy of your order within 24 hours, please send an e-mail to [email protected]
- Your return must be properly packed! Is the Frickin shipping bag still in good condition? Good, because it has a double adhesive strip so that you can easily return the goods.
- Exchanges are free of charge if you use our return portal! If you decide to return the product, the costs are for the customer. If you use our return portal If you choose a shipping label, we will charge a €5 fee which will be deducted from the purchase price. If you do not use our return portal Please make sure that your return shipment is sufficiently stamped. We will not accept cash on delivery or unstamped shipments.
- The purchase amount will be refunded to the payment account used to make the purchase within 14 working days of receipt of your return.
If you wish to exchange the product, a new product will be set aside for you immediately upon notification and if in stock. As soon as we receive your return in good condition, we will send you the new product. This way you are always assured of your product!