Frequently Asked Questions

What is my glove size?

When buying your woolen and/or leather gloves for men and women, it is important that the size of your gloves matches the size of your hand as closely as possible. Read more about the right glove size here!

what size gloves do i have

What size is the best gift to give?

In many cases the hand circumference almost corresponds to a person's shoe size. Although we strongly recommend measuring the hand circumference with a tape measure, this is a very good alternative. Read off the shoe size in the gloves size chart below to find the right size gloves.

what size gloves do i have

Ladies' gloves size?

Most ladies have a hand circumference of 18 to 21 cm. Sizes 7 to 8 are therefore the most common for women.

what size gloves do i have

Men's glove size?

Most men have a hand circumference of 23 to 26 cm. Sizes 9 to 10 are therefore the most common for men.

what size gloves do i have

Gift ideas?

Giving gloves as a present is now even easier with the frickin' gift cards. These are available online in 6 different prices and allow the recipient to choose their own gift and size.

Order the gift card here!

What types of leather do you sell?

Frickin gloves are made of real natural leather or the new eco leather. Check the description of your desired gloves to find out the type of leather. Want to know more about the different types of leather? Then read on here.

Is there a difference in the type of liners?

Frickin gloves are made from various types of liners. Please read the description of the desired pair of gloves. Or read herer about our range and types of liners we offer.

Are the gloves touchscreen compatible?

The description of your desired pair of gloves will indicate if it is touchscreen compatible. 

How do I wear gloves?

To wear gloves properly, never pull the gloves by the trim over your hand. This can cause the leather or fabric around it to tear. Therefore, slide the glove down over the fingers. 

How do I maintain and care for my gloves?

Do not wash the gloves in the washing machine or in soapy water. But clean them once every two months. By moistening a cloth with water and dabbing the gloves clean. Let the gloves dry slowly, not above the heater or in the sun.

Free shipping?

All orders are shipped for free*! In addition, all our products are delivered in a beautiful luxury gift box. Ideal for under the tree or as a birthday present. In the box you will find, among other things, a storage bag for your gloves. gift ideas!

*Within the Netherlands, see the tab "What are the shipping costs" for costs to foreign countries.

What is the delivery time of my order?

If you ordered your (leather) gloves on a workday before 16:00 hours, they will be delivered the next day*. Orders placed on Saturday and Sunday will be delivered on Monday and/or Tuesday respectively. In most cases Frickin works together with PostNL to get your order to you as soon as possible. For international shipments you can choose another courier service like DHL, DPD, GLS.

*Please note that we as a shop are dependent on the courier services such as PostNL and their pressures around the holidays so unfortunately deliveries may take a little longer. However, we guarantee that orders placed and paid before 16:00, are delivered immediately and that these can be followed via the track and trace code provided in the evening!

Can I track my order?

Your order will be delivered quickly and safely by the PostNL parcel service. At Frickin all orders are shipped with Track & Trace, so you can always follow the products during shipment and know exactly when they will be delivered. You don't have to stay at home because all our orders fit through the letterbox. 

*This applies to all homes with a mailbox, which can handle a package the size of 350 X 200 X 32mm.

Will my shipment fit through the mailbox?

Because the ordered handmade gloves (in the case of 1 pair) fit through the mailbox*, it will be sent as a letter package and you don't necessarily need to be at home on the day of receipt. When you place an order consisting of more than 1 article, then this order will be sent as a package and will be delivered at the door. This requires someone to be at home.

*This applies to all homes with a mailbox, which can handle a package the size of 350 X 200 X 32mm.

What are the shipping costs?
All orders are shipped by Frickin for free within the Netherlands. If you place an order for delivery abroad, costs will be added:
 
Netherlands: FREE (including Track & Trace)*
Belgium: €5,95(including Track & Trace)*

Germany: €5,95(including Track & Trace)*
 
* Frickin currently only supplies the above countries.
Order not received yet?

Have you received your order yet? Very annoying but unfortunately delivery times may vary due to the busyness of the courier services. Especially around the busy periods of Christmas and St. Nicholas. Unfortunately this is beyond our control, we ask for your understanding.

Follow your shipment via the track and trace code, does this not give clarity?

Then take Contact our customer service.

How can I pay?

There are several ways to pay for your purchases at Frickin. Among others we offer Ideal, PayPal, Klarna (Pay later. Klarna), Bancontact (Mister Cash), GiroPay, your credit card, Klarna (Pay later. Klarna), or Apple pay.

How do I use a discount code?

At checkout, there is the following text at the top of the page: "Do you have a coupon? Click here to fill in your code" Click here and fill in your discount code and press enter. The discount is then automatically calculated.

Secure payment connection?

All transactions done online through our webshop are secure and SSL encrypted. In short, your bank details will never be stored, saved or given to third parties by us.

Can I exchange my order?

Yes you can exchange your order once for a larger or smaller size. Please use our shipping portal.

What is the cooling off period?

The cooling-off period on all purchases from Frickin is 14 days. Calculated from the day you received the gloves. After the return notification you have 7 days to return the gloves.

What are the return costs?

If you choose to return the order definitively then there will be €5,- return costs calculated and deducted from the amount to be returned.

Return conditions gloves?

You may try on the gloves, but not wear them. We cannot fully refund returned gloves that are damaged.

All original hangtags and labels must not be removed. In case of any defects, we will charge for the depreciation.

When and how do I get my money back?

As soon as we have received the return shipment in good condition, the return amount will be directly credited to the same payment method you used to place the order. Depending on the payment method this can take 1-3 working days.

Is your question not listed?

Our customer service will be happy to help you!

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