{"id":9921,"date":"2021-08-04T14:29:04","date_gmt":"2021-08-04T14:29:04","guid":{"rendered":"https:\/\/frickin.nl\/?page_id=9921"},"modified":"2025-07-29T19:55:12","modified_gmt":"2025-07-29T17:55:12","slug":"exchange-and-return","status":"publish","type":"page","link":"https:\/\/frickin.nl\/en\/ruilen-en-retourneren\/","title":{"rendered":"Exchanges and returns"},"content":{"rendered":"<section class=\"section\" id=\"section_1012825514\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row align-center\" style=\"max-width:1200px\" id=\"row-1273975863\">\n\n\n\t<div id=\"col-1418358517\" class=\"col medium-10 small-12 large-10\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-2960157924\" class=\"text\">\n\t\t\n\n<h1>Exchanges and returns?<\/h1>\n\t\t\n<style>\n#text-2960157924 {\n  font-size: 1.75rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-364125225\" class=\"text\">\n\t\t\n\n<h6><span style=\"font-size: 100%;\">Not entirely satisfied with your order?<\/span><\/h6>\n\t\t\n<style>\n#text-364125225 {\n  font-size: 1.1rem;\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-1418725060\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1418725060 {\n  padding-top: 10px;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t<div id=\"text-2186878248\" class=\"text\">\n\t\t\n\n<p class=\"p1\" style=\"text-align: left;\"><span style=\"font-size: 100%;\">Return or exchange checklist:<\/span><\/p>\n<ul class=\"ul2\" style=\"text-align: left;\">\n<li class=\"bullet-checkmark\" style=\"text-align: left;\">The return complies with the return conditions.<\/li>\n<li class=\"bullet-checkmark\" style=\"text-align: left;\">Report the return online via our portal.<\/li>\n<li class=\"bullet-checkmark\" style=\"text-align: left;\">Return within 14 days of receipt.<\/li>\n<li class=\"bullet-checkmark\" style=\"text-align: left;\">Want to exchange? The new product will be put aside for you immediately after registration!<\/li>\n<\/ul>\n\t\t\n<style>\n#text-2186878248 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/frickin.montareturns.com\/\" target=\"_blank\" class=\"button alert is-gloss is-large expand\" rel=\"noopener nofollow\">\n\t<i class=\"icon-shopping-cart\" aria-hidden=\"true\"><\/i>\t<span>Returns<\/span>\n\t<\/a>\n\n\n\t<div id=\"text-3157180275\" class=\"text\">\n\t\t\n\n<h2 class=\"p1\" style=\"text-align: left;\"><b>Return conditions<\/b><\/h2>\n<ol class=\"ol1\">\n<li class=\"li1\" style=\"text-align: left;\"><strong>The return period is 14 days from receipt. <\/strong>Returns received after this period can and will not be processed.\u00a0<\/li>\n<li class=\"li1\" style=\"text-align: left;\"><span style=\"font-size: 100%;\">Items purchased in a physical shop cannot be returned through our webshop, for this you need to contact the shop where you made the purchase.<\/span><\/li>\n<li class=\"li1\" style=\"text-align: left;\"><span style=\"font-size: 100%;\">Liability and <strong>return costs are to be borne by the customer<\/strong>t. Please therefore ensure that your return is sufficiently stamped with track and trace code. Cash on delivery or unstamped shipments will be refused by us.\u00a0<\/span><\/li>\n<li class=\"li1\" style=\"text-align: left;\"><span style=\"font-size: 100%;\">Your return must be well-packaged to avoid shipping damage. If a product (packaging) is damaged upon return due to poor packaging, you will be charged for the depreciation.<\/span><\/li>\n<li style=\"text-align: left;\">Products should be returned complete, in original condition and preferably with original packaging and labels. Damaged or incomplete products may result in a reduction of the refund. <b>Note:<\/b>Returns are not automatically refused due to damage, but <b>depreciation is applied<\/b> based on the condition of the product.Damages that are present upon receipt must be claimed within <b>48 hours<\/b> report after delivery via <b>info@frickin.nl.<\/b><\/li>\n<li class=\"li1\" style=\"text-align: left;\">\n<p data-start=\"3356\" data-end=\"3472\"><strong style=\"color: #333333; font-size: 14.4px;\">Business purchases have no right of withdrawal\/refusal<\/strong><b style=\"color: #333333; font-size: 14.4px;\">ijd.<\/b><\/p>\n<\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 100%;\">Have you returned the products but they do not meet our return conditions. Then the cost of resending to your address will be at your own expense.\u00a0<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-size: 100%;\"><span style=\"font-size: 100%;\"><strong>The purchase price will be refunded within 14 working days after receipt of your return<\/strong> to the payment account used to make the purchase.<br \/><br \/><\/span><\/span>\n<p>\u00a0<\/p>\n<p><strong>Terms and conditions for returns<\/strong><\/p>\n<p>If you have ordered a promotional item in combination with another discount or received it as a free item with a product, the promotion expires when returning (one of) the products. In that case:<\/p>\n<ul>\n<li>Will be charged the normal selling price of the item held.<\/li>\n<li>The amount you will receive back for the returned items will be adjusted according to the changed conditions of the promotion.<\/li>\n<\/ul>\n<p>This condition only applies to promotions where discounts or free items are linked to a specific combination of products.<\/p>\n<span style=\"font-size: 100%;\">\u00a0<\/span><\/li>\n<\/ol>\n\t\t\n<style>\n#text-3157180275 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1012825514 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n\n\n\t<section class=\"section dark\" id=\"section_788553331\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n\t<div id=\"gap-663264980\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-663264980 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\n<div class=\"row align-bottom\" style=\"max-width:1200px\" id=\"row-1198315209\">\n\n\n\t<div id=\"col-847224500\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-1403703693\" class=\"text\">\n\t\t\n\n<h6>Contact<\/h6>\n\t\t\n<style>\n#text-1403703693 {\n  font-size: 1.1rem;\n  text-align: left;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-2010442533\" class=\"text\">\n\t\t\n\n<h3><span style=\"font-size: 75%;\">If you do not meet the return conditions, please email us for further instructions and support.<\/span><\/h3>\n\t\t\n<style>\n#text-2010442533 {\n  font-size: 2rem;\n}\n@media (min-width:550px) {\n  #text-2010442533 {\n    font-size: 1.5rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1534259416\" class=\"col medium-12 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"mailto:info@frickin.nl\" class=\"button white expand\" style=\"padding:5px 0px 5px 0px;\">\n\t\t<span>Send an email<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1534259416 > .col-inner {\n  padding: 0px 0px 0px 0;\n  margin: -0 0px 0px 0px;\n}\n@media (min-width:850px) {\n  #col-1534259416 > .col-inner {\n    padding: 0px 0px 0px 30px;\n    margin: -70px 0px 0px 0px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_788553331 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(39, 54, 71);\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9921","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/frickin.nl\/en\/wp-json\/wp\/v2\/pages\/9921","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/frickin.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/frickin.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/frickin.nl\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/frickin.nl\/en\/wp-json\/wp\/v2\/comments?post=9921"}],"version-history":[{"count":17,"href":"https:\/\/frickin.nl\/en\/wp-json\/wp\/v2\/pages\/9921\/revisions"}],"predecessor-version":[{"id":31179,"href":"https:\/\/frickin.nl\/en\/wp-json\/wp\/v2\/pages\/9921\/revisions\/31179"}],"wp:attachment":[{"href":"https:\/\/frickin.nl\/en\/wp-json\/wp\/v2\/media?parent=9921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}