Frequently asked questions

When buying your woolen and/or leather gloves for men and women, it is important that the size of your gloves matches the size of your hand as closely as possible. Read more about the right glove size here!

Ladies gloves size chart

Note: always round up.
For example: you measure a hand circumference of 20cm, choose size L.
This is to avoid disappointment of too tight gloves.

Men's gloves size chart

In many cases the hand circumference almost corresponds to a person's shoe size. Although we strongly recommend measuring the hand circumference with a tape measure, this is a very good alternative. Read off the shoe size in the gloves size chart below to find the right size gloves.

Women's size chart

Most ladies have a hand circumference of 18 to 21 cm. Sizes 7 to 8 are therefore the most common for women.

Most men have a hand circumference of 23 to 25 cm. Sizes 9 to 11 are therefore most common for men.

* Our size chart serves as a guideline only, as every hand is unique.

Are you considering gloves to give as gifts, but don't know the recipient's size? Then you can simply ask for their shoe size and then enter it in our gloves size chart find the right glove size for women and men.

Due to our commitment to sustainability in our shipping process and the huge rush around the holidays, it is unfortunately, it is no longer possible to have orders wrapped as gifts.

Our gloves are made of authentic natural leather or the innovative eco-leather. Please refer to the description of your desired gloves to identify the specific leather type. If you want to know more about the different leather types, then read on here.

Our gloves are made with high-quality materials and feature various types of linings, each with unique benefits to retain heat and prevent perspiration. View the description of your desired pair of gloves for more details, or find out more about our range and the different liners hier.

Our fashionable leather gloves are ideal for winter weather conditions up to freezing, and they provide comfort during everyday activities such as hiking or cycling. However, it is important to note that the degree of heat perception is different for everyone, due to this we cannot offer any guarantees. If the gloves are not perceived as sufficiently warm, we recommend wearing undergloves for extra insulation.

It is important to note that leather is a natural product, and it is quite normal for leather gloves to feel a bit stiff, especially at first. As you wear the gloves, the leather will become more supple and adapt to the shape of your hand - that's just the beauty of leather.

Not all gloves in our collection are suitable for touchscreen use. Want to know which ones are? Then check the "additional information and/or description" of your desired pair of gloves to see if they are compatible with touchscreen devices.

Gloves should never be pulled over your hand through the trim. This may cause the leather or fabric around them to tear. Therefore, slide the glove down over the fingers. 

Real leather should not stay wet or damp for too long. We therefore recommend that you let the gloves dry at room temperature after they have been in contact with water. Did they get wet? Place them not in the dryer or over a heater. But wipe them dry as best you can and let them dry out slowly. You can also clean the gloves once every two months. Wash the gloves not in the washing machine or in soapy water. Dampen a cloth with a little water and dab the gloves clean. Then let the gloves dry calmly so not over the heating or in the sun. Read our comprehensive guide to your optimal maintenance of gloves.

All orders are shipped to you free of charge within the Netherlands, Belgium and Germany! In addition, all our products are delivered in recycled and compostable packaging. Ideal for the environment. For current delivery times you can view this page.

Find the current delivery times for your order and shipment in the track&trace code you received from us by e-mail.

We deliver orders daily on weekdays and at weekends on Saturdays and Sundays they are delivered on Mondays and/or Tuesdays respectively. In most cases, Frickin works with DHL & PostNL to get your order to you ASAP. For international shipments, another courier service such as DHL, DPD, GLS, UPS or FEDEX can be chosen.

Remark: Please note that we are dependent on the relevant courier services and their pressures around the holidays, which means that deliveries may unfortunately take a little longer. However, we guarantee that orders placed and paid for on time will be delivered immediately!

All orders are shipped with Track & Trace as standard, so you can always follow the products as they are shipped and know exactly when they will be delivered.

Remark: Find the current delivery times for your order and shipment in the track&trace code you received from us by e-mail.

If the order was mistakenly addressed incorrectly, we understand that this is annoying. We advise you to immediately contact our customer service team via e-mail. If the order has not yet been shipped, we will do our best to make the address change.

Unfortunately, if the order has already been dispatched, we can no longer update the address details. In some cases, however, you can try to do this yourself via the track and trace link you received when your order was shipped.

If the order needs to be resent due to incorrect addressing, we may charge shipping costs again. We aim to provide the best possible service to our customers and appreciate your understanding in this situation.

Have you not yet received your order? Very annoying but unfortunately delivery times can vary due to busy courier services. Especially around the busy holiday periods. Unfortunately this is beyond our control, we ask for your understanding.

Follow your shipment via the track and trace code, does this not give clarity?

Then take Contact our customer service.

Are you considering gloves to give as gifts, but don't know the recipient's size? Then you can simply ask for their shoe size and then enter it in our gloves size chart find the right glove size for women and men.

Due to our commitment to sustainability in our shipping process and the huge rush around the holidays, it is unfortunately, it is no longer possible to have orders wrapped as gifts.

Paying for your purchases at Frickin can be done in various ways. Among others, we offer iDEAL, PayPal, Back Payment via Klarna, Bancontact (Mister Cash), GiroPay, FashionCheque, Credit card, Visa, Mastercard or American Express, Klarna or via Apple pay to.

At checkout, there is the following text at the top of the page: "Do you have a coupon? Click here to fill in your code" Click here and fill in your discount code and press enter. The discount is then automatically calculated.

Gloves can come out of our workshop all year round. If the gloves are sold out, we invite you to contact our customer service. In some cases, they can help you further.

All transactions done online through our webshop are secure and SSL encrypted. In short, your bank details will never be stored, saved or given to third parties by us.

Exchange or return within 14 days of receipt.

Frickin's collection is exclusive and is not produced in large quantities. Due to our limited collection and the fact that gloves are seasonal, we offer the option of exchanging or returning orders within 14 days of receipt. 

You can easily register your order and exchange it for a larger or smaller size. Submit return order here, 

The liability and costs for returns are to be borne by the customer. Please ensure that your return shipment is sufficiently stamped. We will not accept cash on delivery or unstamped shipments. 

Return conditions

1. The return period is 14 days from receipt. Returns received after this period can and will not be processed.
2. Items purchased in a physical shop cannot be returned through our webshop, for this you need to contact the shop where you made the purchase.
3. Liability and return costs are to be borne by the customert. Please therefore ensure that your return is sufficiently stamped with track and trace code. Cash on delivery or unstamped shipments will be refused by us. 
4. Your return must be packaged properly, to prevent transport damage. If a product (packaging) is damaged to such an extent upon return due to poor packaging, costs will be charged for the depreciation.
5. You may try on the gloves, but not wear them. All original hangtags and labels may not be removed of the gloves. If found, we may refuse the return or a charge will be made for the depreciation.
6. Products that are returned must undamaged, complete with packing and original hangtags and labels to be delivered. Possible damages and/or traces of use may be a reason for Frickin to refuse the return.
7. Do you have the items received damaged, please report this within 48 hours after receipt via [email protected]. Returned gloves that are damaged cannot be processed by us otherwise!
8. Business purchases have no right of withdrawal/refusalijd.
9. Have you returned the gloves but they do not meet our return conditions. Then the cost of reshipping to your address will be at your own expense. 
10. The purchase price will be refunded within 14 working days after receipt of your return to the payment account used to make the purchase. 

As soon as we have received the return shipment in good condition, the return amount will be refunded immediately via the same payment method you used to place the order. Depending on the payment method this can take up to 14 working days.

We would like to remind our customers that if products do not meet expectations, as in the case of glove heat perception, we will no worn products may accept for return. We understand that the heat experience is different for each individual and cannot be guaranteed by us.

To ensure the quality and hygiene of our products, we ask customers to carefully consider whether the product is to their liking before wearing it. If the product is returned unworn and in its original condition, we are more than willing to help you with your return request.

Our glove size chart serves as a guideline and is based on the average of various measurements. As with all averages, there may be individuals whose size differs from this average. Therefore, it is important to remember that our size chart is only a guide, as every hand is unique.

Our warranty period is one (1) year from the time of receipt, valid under normal use and conditions.

If you experience any problem with your gloves during this period, please do not hesitate to call a mail to our customer service

Here you can find the General terms and conditions of Frickin.

Read the privacy and cookies policy of Frickin