Frequently Asked Questions

What is my glove size?

When buying your woolen and/or leather gloves for men and women, it is important that the size of your gloves matches the size of your hand as closely as possible. Read more about the right glove size here!

Ladies gloves size chart

Size

S

M

L

Hand circumference (CM)

18

19

21

    

Note: always round up.
For example: you measure a hand circumference of 20cm, choose size L.
This is to avoid disappointment of too tight gloves.

Men's gloves size chart

Size

S

M

L

XL

Hand circumference (CM)

23

24

26

28

Note: always round up.
For example: you measure a hand circumference of 25cm, choose size L.
This to avoid disappointment of too tight gloves 
What size is the best gift to give?

In many cases, the hand circumference almost corresponds to a person's shoe size. Although we strongly recommend measuring the hand circumference with a tape measure, this is a very good alternative. To find the right sized gloves, read off the shoe size in the gloves size chart below.

Women's size chart

Size

S

M

L

Shoe size (CM/EU)

36

38

40

Shoe size (INCHES/UK)

3

5

6,5

 
Note: always round up.
For example: Shoe size 39? Then choose size L.
This to avoid disappointment of too tight gloves 

 

Men's size chart

Size

S

M

L

Shoe size (CM/EU)

40,5

42

44

Shoe size (INCHES/UK)

7

8

10

Note: always round up.
For example: Shoe size 43? Then choose size L.
This to avoid disappointment of too tight gloves 

Ladies' gloves size?

Most ladies have a hand circumference of 18 to 21 cm. Sizes 7 to 8 are therefore the most common for women.

Ladies gloves size chart

Size

S

M

L

Hand circumference (CM)

18

19

21

    
 
Note: always round up.
For example: you measure a hand circumference of 20cm, choose size L.
This is to avoid disappointment of too tight gloves.
Men's glove size?

Most men have a hand circumference of 23 to 26 cm. Sizes 9 to 10 are therefore the most common for men.

Men's gloves size chart

Size

S

M

L

XL

Hand circumference (CM)

23

24

26

28

Note: always round up.
For example: you measure a hand circumference of 25cm, choose size L.
This to avoid disappointment of too tight gloves 

 

Gift ideas?

Do you want to give the gloves as a present? But you don't know the right size of the recipient? Ask for his or her shoe size and find the right glove size in our size chart. Then, during the checkout process, you can choose an alternative delivery address and the option to have the gloves wrapped. That way, the recipient will be completely surprised with his or her new pair of gloves. The good thing is, nobody needs to be at home for the delivery, because our shipments fit easily through the mailbox.

What types of leather do you sell?

Frickin gloves are made of real natural leather or the new eco leather. Check the description of your desired gloves to find out the type of leather. Want to know more about the different types of leather? Then read here verder

Is there a difference in the type of liners?

Frickin gloves are made from various types of liners. Please read the description of the desired pair of gloves. Or read herer about our range and types of liners we offer.

Are the gloves touchscreen compatible?

Not all gloves are touchscreen compatible. Which gloves are? The description of your desired pair of gloves will indicate whether they are touchscreen compatible. 

How do I put the gloves on?

We advise you never to pull the gloves by the trim over your hand. This can cause the leather or fabric around it to tear. Therefore, slide the glove down over the fingers. 

How do I maintain and care for my gloves?

Real leather should not stay wet or damp for too long. We therefore recommend that you let the gloves dry at room temperature after they have been in contact with water. Did they get wet? Place them not in the dryer or over a heater. But wipe them dry as best you can and let them dry out slowly. You can also clean the gloves once every two months. Wash the gloves not in the washing machine or in soapy water. Dampen a cloth with a little water and dab the gloves clean. Then let the gloves dry gently, not above the heater or in the sun.

Free shipping?

All orders are shipped to you free of charge! In addition, all our products are delivered in recycled and compostable packaging. Ideal for the environment. For current delivery times you can view this page.

Remark: Would you like your shipment to be delivered faster? Then choose a premium shipping option!

What is the delivery time of my order?

Find the current delivery times for your shipment here.

Remark: Do you want your order to arrive faster? Then choose a premium shipping option!

We deliver orders daily on working days and at weekends on Saturdays and Sundays respectively. In most cases Frickin works together with DHL & PostNL to get your order to you as soon as possible. For international shipments you can choose another courier service like DHL, DPD, GLS.

Remark: Please note that as an online shop, we are dependent on the relevant courier services and their pressures around the holidays, so deliveries may unfortunately take a little longer. However, we guarantee that orders that are placed and paid in time, will be delivered immediately!

Can I track my order?

At Frickin all orders are shipped with Track & Trace as standard, so you can always follow the products during the shipment and know exactly when they will be delivered. You don't have to stay at home though, because all our orders fit through the letterbox. 

Remark: This applies to all homes with a letterbox, which can accommodate a package the size of 350 X 200 X 32mm.

Will my shipment fit through the mailbox?

Because the ordered handmade gloves (in the case of 1 pair) fit through the mailbox*, it will be sent as a letter package and you don't necessarily need to be at home on the day of receipt. When you place an order consisting of more than 1 article, then this order will be sent as a package and will be delivered at the door. This requires someone to be at home.

Remark: This applies to all homes with a letterbox, which can accommodate a package the size of 350 X 200 X 32mm.

Remark: If you choose a premium shipping option, in many cases you have to sign for the shipment and be at home!

What are the shipping costs?
All orders are shipped by Frickin for free. If you place an order with a premium shipping option, there will be an additional charge, depending on the shipping area!
 
Remark: Frickin currently only delivers to the following countries:
 

🇳🇱Netherlands: FREE (including Track & Trace),  Premium options
🇧🇪Belgium: FREE (including Track & Trace),  Premium options
🇩🇪Germany: FREE (including Track & Trace),  Premium options
🇫🇷France: FREE (including Track & Trace),  Premium options
🇮🇹Italy: FREE (including Track & Trace),  Premium options
🇪🇸Spain: FREE (including Track & Trace),  Premium options
🇦🇹Austria: FREE (including Track & Trace),  Premium options

 

Order not received yet?

Haven't you received your order yet? Very annoying, but unfortunately delivery times can vary due to the busyness of the courier services. Especially around the busy periods of Black Friday and Christmas. Unfortunately this is beyond our control, we ask for your understanding.

Follow your shipment via the track and trace code, does this not give clarity?

Then take Contact our customer service.

How can I pay?

There are several ways to pay for your purchases at Frickin. For example, we offer iDEAL, PayPal, Klarna, Bancontact (Mister Cash), GiroPay, Credit Card, Visa, Mastercard or American Express.

How do I use a discount code?

At checkout, there is the following text at the top of the page: "Do you have a coupon? Click here to fill in your code" Click here and fill in your discount code and press enter. The discount is then automatically calculated.

Secure payment connection?

All transactions done online through our webshop are secure and SSL encrypted. In short, your bank details will never be stored, saved or given to third parties by us.

Can I exchange my order?

Yes, you can easily register your order and exchange it for a larger or smaller size. Submit return order here

Remark: If you wish to exchange the product, a new product will be set aside for you immediately upon notification and if in stock. As soon as we receive your return in good condition, we will send you the new product. This way you are always assured of your product!

What is the cooling off period?

The cooling-off period for all purchases from Frickin is 14 days. Calculated from the day you received the gloves. After the return notification you have 14 days to return the gloves to us.

What are the return costs?

The liability and costs for returns are to be borne by the customer. Please ensure that your return shipment is sufficiently stamped. We will not accept cash on delivery or unstamped shipments. 

Return conditions gloves?

Return conditions

  1. Your return is registered within 14 days of receipt.
  2. Once your return has been registered, you have up to 14 days to send it back to Frickin.
  3. Items purchased in a physical shop cannot be returned through our webshop, for this you need to contact the shop where you made the purchase.
  4. The liability and costs for returns are to be borne by the customer. Please ensure that your return shipment is sufficiently stamped. We will not accept cash on delivery or unstamped shipments. 
  5. When returning or exchanging items, the return form must always be fully completed and added to the return shipment. You will receive the return form by e-mail immediately after registration. However, if you have not received it after 24 hours, please contact [email protected] directly.
  6. Your return must always be well packed, to prevent transport damage. If a product (packaging) is damaged during return shipment due to poor packaging, the amount of the credit will be agreed upon after telephone contact. 
  7. You may try on the gloves, but not wear them. All original hangtags and labels must not be removed from the gloves. If found, we may refuse the return or charges will be made for depreciation.
  8. Products that are returned must undamaged and complete with packing to be delivered. Possible damages and/or traces of use may be a reason for Frickin to refuse the return.
  9. Did you receive the items damaged? Please report this within 48 hours of receipt via [email protected] Otherwise we cannot fully refund returned gloves that are damaged!
  10. The purchase amount will be refunded to the payment account used to make the purchase within 14 working days of receipt of your return. 
When and how do I get my money back?

As soon as we have received the return shipment in good condition, the return amount will be refunded immediately via the same payment method you used to place the order. Depending on the payment method this can take up to 14 working days.

Contact

Is your question not here?